Bedingungen & Konditionen

1. General

1.1. Upon receiving the required identification documents and the client's approval of this Agreement, the Company will open a trading account for the Client.

1.2. The Client's access to their account will be in accordance with the Terms and Conditions of this Agreement.

2. Electronic Trading

By signing this Agreement, the Client is entitled to apply for access codes within the Company’s electronic systems. This allows the Client to place orders for the purchase or sale of Financial Instruments with the Company through a compatible Personal Computer connected to the Internet. The Client acknowledges and understands that the Company reserves the right, at its discretion, to terminate the Client’s access to the Company’s electronic systems or part thereof. This is to ensure the effective and efficient operation of its systems and to protect the interests of all its Clients and its own. In such cases, the Company may close any or all trading accounts of the Client. The Client agrees to keep the access codes confidential and not to disclose them to any other person. The Client will not engage in any action that could potentially allow irregular or unauthorized access or use of the Electronic System. The Client agrees not to use the platform in an abusive manner, such as lag trading, server latency exploitation, price manipulation, time manipulation, or similar practices. In such cases, the Company will reverse all related Client’s trades and may close any or all trading accounts of the Client. The Client will make all necessary efforts to keep his access codes confidential. The Client will be liable for all orders given through his access codes, and any such orders received by the Company will be considered as received by the Client. If a third person is assigned as an authorized representative to act on behalf of the Client, the Client will be responsible for all orders given through the representative’s access codes. The Client undertakes to notify the Company immediately if he becomes aware of any unauthorized use of his access codes. The Client acknowledges that the Company will not act on orders transmitted to the Company using electronic means other than those orders transmitted using the predetermined electronic means. The Client agrees to use software programs developed by third parties, including browser software that supports Data Security Protocols compatible with protocols used by the Company. The Client also agrees to follow the Company's access procedure (Login) for Electronic Services that support such protocols. The Client acknowledges that the Company bears no responsibility if unauthorized third parties gain access to information, including electronic addresses, electronic communication, and personal data, when transmitted between the Client and the Company or any other party using the Internet or other network communication facilities, telephone, or any other electronic means. The Company is not an Internet Service Provider and is not responsible for electricity failures that prevent the use of the system. The Company cannot be held responsible for not fulfilling any obligations under this Agreement due to internet connection or electricity failures. In the case of such failures, and if the Client wishes to execute a position, he must call our operators and give a verbal instruction. The Company reserves the right to decline any verbal instruction in cases where its telephone recording system is not operational or when the Company is not satisfied with the caller’s/Client’s identity. The Company may also ask the Client to give instructions by other means. The Client acknowledges that the Company bears no responsibility for any loss of the Client due to the Client's inability to access the Company’s Trading Platform if this inability was a result of the Client’s failure to keep the Trading Platform software updated with all necessary updates and upgrades or was caused by any other mechanical, software, computer, telecommunications, or other electronic system failures. The Company is responsible for keeping its Trading Platform and other electronic systems updated with the latest updates and upgrades from the relevant software/hardware provider and for performing any necessary restarts of the Company’s Servers, whether under the Company’s control or not, to ensure the efficient and effective operation of its electronic system. These actions may cause any electronic system, including the Company’s Trading Platform, to be inaccessible to the Client for a period of time. The Client acknowledges that the Company bears no responsibility for any loss of the Clients caused by the actions described herein or any other maintenance action.

3. The Safe Execution of Trades

3.1. Under certain circumstances, the Company may accept instructions either by telephone or in person, provided that the Company, at its full discretion, is satisfied with the caller’s/Client’s identity and the clarity of the instructions. If an Order is received by the Company through means other than the electronic Trading Platform, the Order will be transmitted to the electronic Trading Platform and processed as if it was received through that platform. The Company reserves the right to confirm, in any manner, the instructions, Orders, or communications sent through the Communication System. The Client acknowledges the risk of misinterpretation or mistakes in the instructions or Orders sent through the Communication System, regardless of their cause, including technical or mechanical damage. The Client may authorize a third person to give instructions or orders to the Company or handle other matters related to this Agreement, provided the Client has notified the Company in writing and this person is approved by the Company. Unless the Company receives written notification from the Client terminating the said person’s authorization, the Company will continue to accept instructions or orders from this person on the Client's behalf. The Client will recognize such orders as valid. The written notification for the termination of the third party's authorization must be received by the Company with at least 2 days' notice. Once the Client’s instructions or Orders are given to the Company, they cannot be revoked, except in exceptional circumstances where the Company might allow revocation or amendment of the instruction or Order. The Company reserves the right to execute the Client’s Orders partially.

3.2. Transactions (either opening or closing a position) are executed at the “BID” (Buy)/“ASK” (Sell) prices offered to the Client. The Client selects a desired operation and requests a transaction confirmation from the Company. The transaction is executed at the prices displayed on the screen. Due to market volatility during the confirmation process, the price may change. In such cases, the Company reserves the right to offer the Client a new price. The Client can either accept this new price for transaction execution or decline it, thereby canceling the transaction.

3.3. The Client, using electronic access, can give only the following orders of trading character:

• OPEN – to open a position
• CLOSE – to close an open position

Additionally, orders for Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, and Sell Stop can be added, removed, or edited. Any other orders are unavailable and will be automatically rejected. Once a position is confirmed as open or closed, it cannot be cancelled by the Client. Orders can be placed, executed, changed, or removed only within the operating (trading) time and shall remain effective through the next trading session. The status of the orders is always displayed in the Client’s online Trading Platform. If online access is unavailable, Clients may contact the Company by telephone to inquire about the status of their pending orders.

3.4. The Company shall not be held responsible in the case of delays or other errors caused during the transmission of orders and/or messages via computer, as well as for damage which may be caused by the non-validity of securities, or a mistake in the bank account balance of the Client. The Company shall not be held responsible for the information received via computer or for any loss which the Client may incur in case this information is inaccurate.

3.5. The Company reserves the right to change the opening/closing price (rate) and/or size and/or number of the related transaction (and/or the level and size of any Sell Limit, Buy Limit, Sell Stop, Buy Stop order) in case any Financial Instrument becomes subject to possible adjustment as the result of a Corporate Event. This operation is applied exclusively to securities and aims to preserve the economic equivalent of the rights and obligations of the parties under that transaction immediately prior to that Corporate Event. All actions of the Company according to such adjustments are conclusive and binding upon the Client. The Company shall inform the Client of any adjustment as soon as reasonably practicable.

3.6. While a Client has any open positions on the ex-dividend day for any Financial Instrument, the Company reserves the right to close such positions at the last price of the previous trading day and open the equivalent volume of the Financial Instrument at the first available price on the ex-dividend day. In this case, the Company has to inform the Client by internal mail in the trading terminal about the possibility of such actions no later than the closing of the trading session prior to the ex-dividend day.

3.7. Orders: Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop on Financial Instruments are executed at the price declared by the Client on the first current price touch. The Company reserves the right not to execute the order or to change the opening (closing) price of the transaction in case of a technical failure of the trading platform, reflected financial tools quotes feed, or other technical failures.

3.8. Under certain trading conditions, it may be impossible to execute orders (Stop-Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop) on any Financial Instrument at the declared price. In this case, the Company has the right to execute the order or change the opening (closing) price of the transaction at the first available price. This may occur, for example, during times of rapid price movement if the price rises or falls in one trading session to such an extent that, under the rules of the relevant exchange, trading is suspended or restricted. This may also occur at the start of a trading session. As a result, placing a stop-loss order will not necessarily limit your losses to the intended amounts, because market conditions may make it impossible to execute such an order at the stipulated price.

3.9. The Client may submit to the Company in writing, either by e-mail or hand delivery, any objection to the execution or non-execution or the manner of execution of a transaction and/or Order concluded on his behalf within two (2) working days from the conclusion of the transaction. Otherwise, the transaction will be considered valid and binding for the Client.

3.10. At a Margin level of less than 50%, the Company has a discretionary right to begin closing positions, starting from the most unprofitable. If the Margin level is equal to or less than 3% on Classic & Straight Through Processing accounts, the Company will automatically close all positions at market price.

3.11. The Client agrees and understands that all conversations/communications between the Client and the Company can be recorded on magnetic, electronic, and other carriers. The Client further agrees that the Company has the right to use these records as evidence in the event of a dispute between the Company and the Client. The Company may refuse to execute transactions for the Client over the telephone if the Client's instructions are unclear and do not include operations such as opening a position, closing a position, changing, or removing orders. In cases of force majeure, the Company is not responsible for any harm caused to the Client if such harm results from events beyond the Company's control. The Company is not responsible for any communication delays or failures on the Internet, including computer crashes or other technical failures, whether caused by the Company, the Client, telephone companies, or any other third party. In the event of such failures, or if trading is suspended in the financial markets concerning the Company's Financial Instruments, the Company may suspend, freeze, or close the Client's positions and request the revision of executed transactions.

3.12. All price levels in the trading terminal are determined at the Company’s discretion. Any references by the Client to prices from other trading or information systems will be disregarded.

3.13. Trading operations using additional functions of the Client's trading terminal, such as Trailing Stop or Expert Advisor, are executed entirely under the Client’s responsibility, as they depend directly on the Client's trading terminal. The Company bears no responsibility for them. The Company reserves the right to reverse any or all types of existing or previous transactions performed by the Client in any of his trading accounts and terminate the Agreement if the Client uses additional functions on his trading terminal, such as Expert Advisor, which might cause manipulation of the execution process of the financial instrument and affect the smooth operations of the Trading Platform.

3.14. The standard lot size is 1 (one), specified for each Financial Instrument traded in the Electronic Trading Platform. The Company reserves the right to change the Contract Specifications at any time, depending on the market situation. The Client agrees to check the full specification of the Financial Instrument before placing any order. The minimum volume of the transaction is 0.01 lot. A possible choice of leverage rate, always according to the account type, ranges from 1:1 up to 400:1, depending on the type of the account and at the discretion of the Company. At the opening of a Client trading account, the leverage rate is predetermined according to the type of account chosen by the Client. The Client may request a lower leverage to be applied to their trading account by contacting the Company. The Company reserves the right to change the Client’s trading account leverage at its discretion, either for a limited time period or on a permanent basis, by informing the Client with a written notice sent either by regular mail or by internal mail.

3.15. The level of the swap rates may vary in size and change depending on the level of interest rates. The Company reserves the right to change the swap value applicable to the Financial Instruments daily and inform the Client through the Company's website in the Contract Specification section. The Client agrees to check the full specification of the financial instrument before placing any order. From Friday to Monday, swaps are calculated once. From Wednesday to Thursday, swaps are calculated in triple size. The Company does not have to inform the Client, and it is the Client’s responsibility to check for swap values.

3.16. The Company has the right, at its discretion, to increase or decrease spreads on Financial Instruments depending on market conditions.

3.17. The Company reserves the right not to accept trading on all provided trading symbols, determined at its sole discretion, 2 minutes before and after a Critical News Release.

4. The Client’s Declarations

4.1. The Client declares that his engagement with this Agreement does not conflict with any laws or regulations binding on him, and that he is obliged to fulfill any duty arising from using the system. The Client is solely responsible for all trading deals performed in his account, including all deposits and withdrawals, and he alone is responsible for the security of his login and password.

4.2. The trading services offered through the website are suitable only for those who are aware of the risks of trading in the capital markets in general and in the currency market specifically. Incorrect use of financial leverage can result in losing all the capital deposited in a short period of time.

4.3. The Client declares that he is knowledgeable about the trading system, including the opening and closing of deals.

4.4. A Client unfamiliar with the trading system is advised not to engage in a trade unless guided by the Company's representatives.

5. Consultation and Limitation of Responsibility

5.1. There is no advisory on the Company website or any other source regarding advice for or against currency trading.

5.2. The Company does not offer any advice regarding taxation.

5.3. The Company will not be responsible for any errors, mistakes, or oversights regarding losses or expenses incurred that may affect the Client or any third party as a result of relying on or using the information provided to the Client by the Company or by any other person.

6. Limitation of Loss

6.1. The order used to limit loss is the stop-loss order, which serves to suspend a deal causing a decrease in the Client’s equity value. The Company advises using this order to control the potential loss of each deal. As evident under certain market conditions, there's no guarantee that a stop-loss order will be executed at the requested rate, or even at all.

6.2. The maximum loss to the Client will not exceed the funds in his account.

6.3. The Company has clear guidelines on Margin Requirements:

6.3.1. A customer must maintain sufficient margin to open or close a position; the Company reserves the right to close any trade when Margin requirements are not met.

6.3.2. The Company has the discretion to change any margin requirement.

7. Reports

7.1. The Client can at any time access reports regarding his ongoing trades through connection to the trading platform.

7.2. The Company does not send printed reports to its Clients. Upon the Client’s request, a report of ongoing deals and the financial status of his account will be provided; this request can be made digitally.

8. Responsibility

8.1. All trades taken by the Clients are their own responsibility. The Company is not responsible for any damage, result, ban, loss, or debt that can occur to the Client directly or indirectly from this Agreement.

8.2. The Client acknowledges that trading currency pairs and other financial instruments carries high risk. High leverage can quickly affect the outcome of a deal.

8.3. The Client declares that he has read and understood all the details attached to this Agreement.

9. Accounting and Payments

9.1. The amounts of any deposits or withdrawals will be recorded as a Balance transaction in the account history.

9.2. Payments will be delivered to the Client upon request, consistent with the details and conditions in this Agreement.

9.3. All Clients using credit card transactions have a limit of 1 card per account, 10 transactions per card with a $10,000 maximum amount per card.

10. Partners Account

For a multi-owner account, according to the power of attorney used by the Company, all the owners are held responsible for their account. Any notification given by the Company to one of the owners will be regarded as notification to all owners of the account. Any orders given by one of the owners to the Company will be regarded as an order by all owners of one account. If there are several order sequences, the last order will be considered the prevailing one.

11. Agreement Expiration

11.1. The Company can terminate the Agreement at any time upon notifying the Client, and such termination is effective immediately.

11.2. Upon termination of the Agreement by either party, the Client or the Company must close all open deals immediately after terminating this Agreement, or even prior, according to the Company’s requirement.

11.3. From the date of terminating the Agreement, the Client is not permitted to open new deals or execute financial orders without the Company's approval.

12. General

12.1. This Agreement and its appendices supersede all previous communications between the parties.

12.2. No changes to this Agreement will be valid unless there is a written agreement between the parties.

12.3. The Client is not entitled to transfer or assign this Agreement, including any debts or credits, to any third party.

12.4. The introduction to this Agreement is an integral part of it.

12.5. The Agreement is structured with paragraphs and titles for ease of reading, and they should not be used for interpretative reasons.

12.6. This Agreement is intended only for adults aged 18 and above.

12.7. The Client agrees to receive messages and announcements, including promotional material, from the Company related to communications sent to the Company.

12.8. The records maintained by the Company are considered accurate and are proof of all transactions contained therein.

13. Bonus Terms and Conditions

13.1. These Terms and Conditions apply to all bonus promotions referenced or listed on cpdlmtd.com, affiliated sites, or distributed in any and all forms of electronic communication.

13.2. A bonus will only be applied to one account and cannot be transferred between accounts.

13.3. The Client must trade a minimum trading volume of the bonus amount divided by 4 (four) in order to withdraw bonus funds.

13.4. If the requirement is not fulfilled within 60 days (44 market days) from the deposit date, the bonus amount will be withdrawn from the Client’s account. If this should cause a margin call, the Company will wait for the Client to either deposit additional funds or close all of his/her positions.

13.5. For example: if an account is funded with $1000 and received a bonus of $200, a trading volume of 50 lots (200/4) has to be completed in order to withdraw bonus funds and profits.

13.6. Bonus deposits are not pro-rated, and trading volume requirements must be met to redeem the entire bonus and profits amount posted before eligibility for withdrawal. For example, if you received a bonus of $200 on a $1000 deposit, you must trade a total of 50 standard lots to redeem the bonus amount.

13.7. The bonus and profits can only be withdrawn once the minimum trading requirements outlined above have been met. By accepting the deposit bonus, the Clients may NOT withdraw the trading profit funds at any time, nor the bonus funds they received until minimum trading requirements have been met. The Client may also withdraw the funds they deposited at any time, but not the trading profit funds and bonus until minimum trading requirements have been met.

13.8. By accepting the deposit bonus, the Clients agree to these Terms and Conditions. The Company maintains the right to change the terms of the bonus policy at any time. Prior notice will be given to the Clients via posting on the website or e-mail. The Company will not be held responsible for the failure of the Client to regularly review and confirm posted Terms and Conditions.

13.9. The trading volume will only be calculated on FX products.

13.10. All bonuses received will be subject to no more than 100:1 leverage on the trading accounts.

14. Withdrawal Policy

The Company's finance department supervises every withdrawal request submitted. We will process withdrawals within the first 30 days of an account being opened, although special requests may be considered. Please e-mail [email protected] with such requests. To be eligible to make a withdrawal, you must first supply full compliance documentation (Passport copy, valid utility bill, and in some cases the copy of the credit card used to make the deposits). The minimum withdrawal amount is $50 by credit card or its equivalent in your chosen fiat currency. There is no fee for withdrawal by credit card.

15. Refund Policy

When a refund request is submitted, the Company may take up to 3 business days to process the request. Once your application is approved, you may need to wait an additional 5 to 7 days before seeing the funds in your account, depending on the bank the Client is working with. Note: In case the Client has received a credit bonus and wishes to make any withdrawal, the Client must first have traded the specified volume as required by the “Bonuses” stipulation (see section 13 above). If the Client has failed to trade at the required volume, his withdrawal may be cancelled.

Disputes and Complaints

For any disputes or complaints, you may contact us via our chat services, e-mail ([email protected]), or by telephone. We will process your dispute within 48 hours.

KYC (Know Your Customer) Policy

Know Your Customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud, and terrorist activity. The Company holds a zero-tolerance fraud policy and is taking all measures possible to prevent it. Any fraudulent activity will be documented, and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.

Prevention:

The Company aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method. When you deposit funds, we will require the following documents:

• A copy of your valid passport with the signature page
• Copies of your credit cards used to make the deposit (Front side with only the first 6 and the last 4 digits visible, back side with the CVV covered)
• A copy of a recent utility bill in your name and address

If you have any questions, please don’t hesitate to contact our customer support: [email protected].

When do I need to provide these documents?

We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit. Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades. Please note that if we do not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you of such an event via our system.

How can I send you these documents?

Please scan your documents or take a high-quality digital camera picture, save the images as jpegs, then upload your documents through the Client area on the website or alternatively send them via e-mail to [email protected].

How do I know my documents are safe with you?

The Company holds the security of documentation at the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process. We thank you for your cooperation in helping us make the Company a safer place to trade.

Arbitrage Trading Warning

A Forex trading strategy, which consists of locating an incorrectly priced currency pair and buying or selling it against another currency pair for a profitable risk-free trade by exploiting the WebTrader technology “holes”, is forbidden. In addition, abuse and/or arbitrage using the Company bonuses or swap-free accounts are strictly forbidden. Any trader believed to be performing arbitrage acknowledges that the Company may remove any such illegally attained profits from his or her trading account, and the Client shall have no right to oppose.